Frequently Asked Questions
Everything you need to know about our herbal wellness products, worldwide delivery, replacements, and support.
What are True Herbs products?
True Herbs offers herbal wellness products designed to complement an everyday wellness routine. Our products are not medicines and are not intended to diagnose, treat, cure, or prevent any disease.
How should I use my True Herbs product?
Always follow the serving instructions and directions printed on your specific product label. Do not exceed the recommended use. If you are unsure about the directions, contact our support team before using the product.
How long does it take to notice results?
Individual experiences vary. Some customers may notice changes sooner, while others may require more consistent use. No particular result or timeframe can be guaranteed. Eligible customers who are not satisfied may submit a request under our 60-Day Satisfaction Guarantee.
Can I use the product if I have a medical condition or take medication?
If you have a chronic medical condition, take medication, are pregnant or nursing, or are currently under medical supervision, consult a qualified healthcare professional before using any herbal wellness product. True Herbs products must not replace prescribed medication or professional medical treatment.
What should I do if I have an allergy?
Review the complete ingredient list before use and do not use the product if you are allergic or sensitive to any listed ingredient. Stop using the product and seek appropriate medical advice if you experience an adverse reaction.
Do you offer free worldwide shipping?
Yes. True Herbs offers free standard shipping to worldwide destinations available during checkout. Your order is delivered directly to the shipping address you provide.
How long will my order take to arrive?
Most orders arrive within an estimated 7–15 days. Because we provide health and wellness products, customs authorities in some countries may require additional inspection or clearance, which can extend the delivery timeframe.
Can I change my shipping address after ordering?
Contact us immediately if you notice an address error. We will try to assist, but changes cannot be guaranteed after an order has been processed or dispatched. Customers are responsible for entering a complete and accurate address during checkout.
What happens if my product arrives damaged or leaking?
Contact us within 7 days of delivery and include your order number plus clear photographs of the product, packaging, shipping label, and damage. Our standard resolution is a free replacement, including replacement shipping. Mandatory consumer rights remain unaffected.
How does the 60-Day Satisfaction Guarantee work?
Eligible requests must be submitted within 60 days of the recorded delivery date. The guarantee is limited to one approved claim per customer and one eligible product or unit from a single order. Refunds are not available solely because of taste preference. Please review our full Refund & Replacement Policy for all conditions.
Still Have a Question?
Our support team is ready to help with your product or order.
Contact Support